Notice To Our Valued Customers:
We are following Mondetta’s Infectious Disease Outbreak Response Plan and will continue communication with our customers via direct message and email, however during this time please expect the following service delays:
- Due to holiday volumes we are currently experiencing a slight delay processing returns. Please allow 3-5 business days for us to process your return upon our receiving it at our warehouse
- Order Fulfillment: 5 business days
- Customer Service inquiries: We kindly request your patience as we are working to respond to your inquiries as quickly as possible.
While we do understand that this situation is less than ideal, we appreciate your support and look forward to working through this time together.
READ A MESSAGE FROM OUR CEOShipping & Delivery
'Free Shipping' Promotion
"Free standard ground shipping" is offered on orders with subtotals (after discounts, before tax) that are $99 CAD or more (unless specified differently as part of a limited time promotional offer), before any applicable taxes. MPG reserves the right to change or discontinue any promotions at any time.
Please note: limited time promotions such as "FREE SHIPPING", "$0 SHIPPING SITE-WIDE", "FREE SHIPPING OVER $49", or similar, only apply to STANDARD GROUND SHIPPING. Expedited (express) shipping fees will still apply if those shipping options are selected at checkout, UNLESS OTHERWISE SPECIFIED IN THE PROMOTION.
Shipping
| Shipping Method | Canada |
|---|---|
| Standard Ground Shipping (5-10 Business Days) | $13.99 CAD Flat Rate under $99 (after discounts, before tax) / over $99 (after discounts, before tax) - Free |
| Expedited Shipping | We regret that expedited shipping options are temporarily unavailable |
We are currently unable to ship to P.O. Boxes and or international addresses. Orders shipping to the Yukon, Northwest Territories and Nunavut will not qualify for our $99 free standard ground shipping offer and may incur additional shipping charges.
Customer Service
For more information please contact our Customer Service Department, Monday-Friday 9:30 am to 6:00 pm EST. Call us toll free: 1-855-955-1646 or Email Customer Service
2021 Canadian Shipping Holidays:
| Day | Date | Holiday |
|---|---|---|
| Friday | January 1 | New Year's Day |
| Monday | February 15 | Louis Riel Day (Manitoba) |
| Friday | April 2 | Good Friday |
| Monday | May 24 | Victoria Day |
| Thursday | July 1 | Canada Day |
| Monday | August 2 | Civic Holiday |
| Monday | September 6 | Labour Day |
| Monday | October 11 | Thanksgiving Day |
| Thursday | November 11 | Remembrance Day |
| Saturday | December 25 | Christmas Day |
| Saturday | January 1, 2022 | New Year's Day |