Notice To Our Valued Customers:

We are following Mondetta’s Infectious Disease Outbreak Response Plan and will continue communication with our customers via direct message and email, however during this time please expect the following service delays:

Due to holiday volumes we are currently experiencing a slight delay processing returns. Please allow 3-5 business days for us to process your return upon our receiving it at our warehouse
Order Fulfillment: 5 business days
Customer Service inquiries: We kindly request your patience as we are working to respond to your inquiries as quickly as possible.

While we do understand that this situation is less than ideal, we appreciate your support and look forward to working through this time together.

READ A MESSAGE FROM OUR CEO

Return & Exchange Policy

45-Day 'NO SWEAT' Return/Exchange Policy

Here at MPG, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, you have 45 days within receiving your order shipped confirmation email to request a Return or Exchange. Each order qualifies for one free shipping label, on either a Return or Exchange. Get started by clicking the 'Return/Exchange Items' button below.

Return/Exchange Items

Final Sale Items	Final Sale items are clearly marked 'Final Sale' with a dropdown link of our Return Policy on each product page of applicable Final Sale items. Final Sale items are not refundable, exchangeable, eligible for price adjustments nor eligible for credit.
Price Adjustments	We are happy to accommodate a one-time price adjustment for an item if it goes on permanent markdown within 14 days of your order’s purchase date. A refund or price difference will be issued back to the original form of payment. Price adjustments will not be accommodated for any items that are part of Flash Sales, short-term campaigns, Black Friday, Cyber Monday or Boxing Week events. Price adjustments will not be made for final sale items or previously discounted items.
Exchanges	Exchanges are accepted within 45 days of receiving your order shipped confirmation email. Exchanges must be placed in the mail within 5 business days of receiving your shipping label. Exchanges are accepted on items in their original condition (unworn and unwashed, with tags still attached). Exchanges can only be done for the SAME item in a different size or color. Please view our Size Guide to find out how our styling fits your body type. If you'd like to Exchange for a different item, a refund will be made, and a new order should be placed. Exchanges are accepted on previously exchanged items ; however, shipping is only free for the first Exchange. The 45-day threshold resets when an exchanged item is shipped back to you. Exchanges will only be accepted when shipped with an authorized shipping label Each order qualifies for one free shipping label (for additional Exchanges, Standard Ground Shipping will be charged to the customer).
Returns	Returns are accepted within 45 days of receiving your order shipped confirmation email. Returns must be placed in the mail within 5 business days of receiving your shipping label. Returns are accepted on all regular priced and select sale items (NOT Final Sale) in their original condition (unworn and unwashed, with tags still attached). DUE TO THE CURRENT COVID-19 PANDEMIC WE ARE CURRENTLY NOT ACCEPTING LOCAL DROP-OFF RETURNS FOR WINNIPEG RESIDENTS. LOCAL RESIDENTS PLEASE SUBMIT YOUR RETURN VIA MAIL/FEDEX. WE APOLOGIZE FOR THE INCONVENIENCE. Important: Your return must still include a print-out of your emailed shipping label along with the items in their original condition, including all packaging and tags still attached. Returns will only be accepted when shipped with an authorized shipping label Each order qualifies for one* free shipping label (for additional Returns, Standard Ground Shipping will be charged to the customer).
Shipping	Please allow up to 2 business days for processing before your order ships. Returns/Exchanges are accepted within 45 days of receiving your order shipped confirmation email. Returns/Exchanges must be placed in the mail within 5 business days of receiving your shipping label. Each order qualifies for one free shipping label (Standard Ground Shipping on additional Returns/Exchanges will be charged to the customer). Items can be shipped back in the original shipping bag, they're designed to be reused. The 45-day threshold resets when an exchanged item is shipped back to you. Returns and Exchanges will only be accepted when shipped with an authorized shipping label
Refunds	It can take up to 5 business days for funds to be transferred and the transaction to appear on your bank or credit card statement.
In-Store Credit	In Store merchandise credits are not transferable and cannot be redeemed for cash.
Gift with Purchase Promotion	During any 'Gift With Purchase' promotion, the free item is yours to enjoy. However, if you decide to return any of your purchased items, you MUST return the 'free gift' as well, otherwise the full retail value of the 'free gift' will be deducted from your refund along with any associated return shipping charges.
Minimum Purchase Based Thresholds	If you received a discount based on a minimum order requirement (BOGO, $99 minimum etc.) and wish to return items resulting in your order value dropping below the minimum, your purchase will no longer qualify for the discount and the value of your credit/discount will be deducted from your refund.
Undergarments & Swimwear (Intimates)	Undergarments and swimwear (intimates) may only be Exchanged ONCE per customer. Undergarments and swimwear (intimates) for Return or Exchange must be unworn, unwashed and in original condition and packaging. For hygiene purposes, please try undergarments/swimwear on over your underwear.
Affiliated Retailer Purchases	Returns or exchanges from other affiliated retail stores carrying our products will not be accepted at our website. This is at the sole discretion of the retailer.
Something is wrong with my order	In the unlikely event you received an incorrect order, or a damaged or defective item, please Email Customer Service.