Notice To Our Valued Customers:
We are following Mondetta’s Infectious Disease Outbreak Response Plan and will continue communication with our customers via direct message and email, however during this time please expect the following service delays:
- Due to holiday volumes we are currently experiencing a slight delay processing returns. Please allow 3-5 business days for us to process your return upon our receiving it at our warehouse
- Order Fulfillment: 5 business days
- Customer Service inquiries: We kindly request your patience as we are working to respond to your inquiries as quickly as possible.
While we do understand that this situation is less than ideal, we appreciate your support and look forward to working through this time together.
READ A MESSAGE FROM OUR CEOReturn & Exchange Policy
45-Day 'NO SWEAT' Return/Exchange Policy
Here at MPG, we want to make sure that you are completely satisfied with your purchase. If for any reason you are unhappy with an item you have purchased, you have 45 days within receiving your order shipped confirmation email to request a Return or Exchange. Each order qualifies for one free shipping label, on either a Return or Exchange. Get started by clicking the 'Return/Exchange Items' button below.
Return/Exchange ItemsFinal Sale Items |
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Price Adjustments | We are happy to accommodate a one-time price adjustment for an item if it goes on permanent markdown within 14 days of your order’s purchase date. A refund or price difference will be issued back to the original form of payment. Price adjustments will not be accommodated for any items that are part of Flash Sales, short-term campaigns, Black Friday, Cyber Monday or Boxing Week events. Price adjustments will not be made for final sale items or previously discounted items. |
Exchanges |
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Returns |
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Shipping |
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Refunds | It can take up to 5 business days for funds to be transferred and the transaction to appear on your bank or credit card statement. |
In-Store Credit | In Store merchandise credits are not transferable and cannot be redeemed for cash. |
Gift with Purchase Promotion | During any 'Gift With Purchase' promotion, the free item is yours to enjoy. However, if you decide to return any of your purchased items, you MUST return the 'free gift' as well, otherwise the full retail value of the 'free gift' will be deducted from your refund along with any associated return shipping charges. |
Minimum Purchase Based Thresholds | If you received a discount based on a minimum order requirement (BOGO, $99 minimum etc.) and wish to return items resulting in your order value dropping below the minimum, your purchase will no longer qualify for the discount and the value of your credit/discount will be deducted from your refund. |
Undergarments & Swimwear (Intimates) |
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Affiliated Retailer Purchases | Returns or exchanges from other affiliated retail stores carrying our products will not be accepted at our website. This is at the sole discretion of the retailer. |
Something is wrong with my order | In the unlikely event you received an incorrect order, or a damaged or defective item, please Email Customer Service. |